PRIVACY AND SECURITY
When you carry out a transaction on our website, as part of the procedure, we collect the personal information you provide - such as your name, address and email address. Your personal information will only be used for the specific actions mentioned below, to provide and operate the services.
to render ongoing technical assistance and support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information that may be used by us or our business partners to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information may be stored in the Wix.com database. Wix.com stores your information on secure servers behind a firewall. Wix.com complies with PCI DSS (Payment Card Industry Data Security Standards (PCI DSS) rules and is recognized as a Tier 1 vendor. PCI DSS is an information security standard for organizations or companies that accept payments with This standard helps create a secure environment, improving the quality of cardholder data and reducing credit card fraud.
We may contact you to notify you of your account, to help you resolve an issue related to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract in accordance with local laws. For this, we may contact you via email, telephone, text messages and mail.
TERMS OF USE, DELIVERY POLICY,
OF EXCHANGE AND RETURNS
PRIVACY AND SECURITY
When you carry out a transaction on our website, as part of the procedure, we collect the personal information you provide - such as your name, address and email address. Your personal information will only be used for the specific actions mentioned below, to provide and operate the services.
to render ongoing technical assistance and support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information that may be used by us or our business partners to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information may be stored in the Wix.com database. Wix.com stores your information on secure servers behind a firewall. Wix.com complies with PCI DSS (Payment Card Industry Data Security Standards (PCI DSS) rules and is recognized as a Tier 1 vendor. PCI DSS is an information security standard for organizations or companies that accept payments with This standard helps create a secure environment, improving the quality of cardholder data and reducing credit card fraud.
We may contact you to notify you of your account, to help you resolve an issue related to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract in accordance with local laws. For this, we may contact you via email, telephone, text messages and mail.
TERMS OF USE, DELIVERY POLICY,
OF EXCHANGE AND RETURNS
read carefully this Terms of Use, as it is the document that will regulate the conduct in the use of this website. By using our online store, you will be adhering to all terms and expressly agreeing with the conditions set forth herein.
ABOUT THE REGISTRATION
Registration is required to make purchases on this site. From now on, it is agreed that the personal data provided in the electronic registration are true and proper, and that you will be liable for all damages and/or losses that the falsehood of information may imply.
CONDUCT ON THE WEBSITE
When accessing our virtual store, you agree not to send, upload or transmit any material that contains codes or viruses, as well as not to use a false identity and not to behave in a vulgar, inappropriate or offensive manner while using this service, under penalty of permanent removal of content deemed inappropriate to the terms or immediate cancellation of the account, without prejudice to liability for any losses and damages caused.
LINKS TO OTHER SITES
You can find links to other sites that are not ours or our products in this webshop. These links are for informational purposes. We are not responsible for updating the content on these sites. Furthermore, links to other company pages, as well as their products and/or services on the web, are not owned or approved by us.
DISCLAIMER
We and our agents will not be liable for any loss or damage, direct or indirect, arising from: (a) any inaccuracy or lack of supplemental information, delays, interruptions, errors or omissions in providing the data contained on this website; (b) any decision or action taken by the user or third parties based on this information.
RETURN BY REPENTANCE OR WITHDRAWAL
In the event of withdrawal before receiving the product , you must refuse the product upon delivery and notify us immediately for refund procedures. If you receive the product and wish to withdraw from the purchase , you have the right to return it within 07 (seven) calendar days from receipt of the product and shipping/mail for return must be paid by the customer.
In both cases, the order cancellation will only be carried out after we analyze the product. The analysis will be performed in up to 10 (ten) working days, counted from the receipt of the product in our store again. If the product arrives damaged, the customer is not entitled to receive the value back, so make sure you have packed the part well for return.
REIMBURSEMENT OF CANCELED ORDER AMOUNT
If the product meets the requirements above, the refund of the amount paid will occur according to the option of payment. The shipping cost will not be refunded. For purchases on the credit card the credit card company will be asked to cancel the debit and, if it has already occurred, the refund will be given in up to 02 (two) subsequent invoices. This procedure is the responsibility of the issuing bank.
We disclaim the responsibility to cancel or repair any product that clearly shows signs of misuse.
PRODUCT EXCHANGE - MODEL DIFFERENCE - QUALITY IRREGULARITY
Check the product immediately upon delivery. If there is any disagreement with the product or the quality of delivery, refuse and record the reason for the return. Do not sign any other documents.
Once notified by the carrier about the return, we will contact you to assess the situation. The deadline for contacting us is 07 (seven) days after receiving the product in our store and verifying its integrity. The product must be returned by post. The deadline for the exchange will depend on the availability of the same product model in our stock and will be informed via email or telephone. If the product is out of stock, it may be replaced by another similar product of the same price. However, if you do not want the similar product, you will have the right to request cancellation of the purchase.
Remember that our products are handcrafted, made one by one, the product in the photo is not exactly the product you will receive, it is a similar one, small variations in color, stains, measurements and weight may occur, this does not characterize a defect and for this reason the product cannot be returned.
EXCHANGE OF DEFECTIVE PRODUCT
The exchange request must be communicated to the customer within 3 (three) days from the date of receipt. Within this period, the customer has the right to request an exchange, as long as the product has no signs of misuse. The product must be returned by post, in which case the postage will be returned to the customer. The products will be analyzed by us and may be returned without prior consultation in case of non-compliance with the criteria listed above or if no defect is found. If the product purchased on our website is defective after 07 (seven) days from the date of receipt, you must contact us to communicate the fact and obtain clarification.
DEADLINE
Delivery will be made according to the payment and shipping option selected at the time of purchase, and will depend on confirmation of payment by the institution responsible for the payment method. Delivery time may vary depending on external factors. If in doubt, contact us.
DELIVERY PROCEDURE
Our parts are sent by post and if the delivery person does not find anyone at the indicated location, he will make up to three attempts. If the delivery does not take place and or it is not possible to locate the indicated address, we will contact you, via email or telephone contacts, to confirm the address.
CHANGES TO THE TERMS OF USE
We reserve the right to make changes in services, products, prices, qualities, quantities, information and any other materials, as well as to terminate your activities at any time without the need to send you any prior notification, and without this being your responsibility the right to any damages.